Terms & Conditions

Who We are:

Cooply Services Ltd (“www.coopersmobilevaleting.com”) owns and operates this Website. We are registered in England and Wales with a company number of 12029745. Our registered office address and trading address is Enterprise Centre, Tonypandy Enterprise Park, Llwynypia Road, Tonypandy, CF40 2ET.

We are registered with the Information Commissioners Office and our registration number is A8212821. We are fully aware that when you place an order with us you are also placing your trust in us therefore we will not share any of the information you give to us with any third party company unless we are required to by Law.

Privacy Policy

Our Privacy Policy can be found here www.coopersmobilevaleting/privacy-policy.php. It explains how your information will be used when using this website.

Booking process

You may place an order on our website or over the phone. You are responsible for the accuracy of the information relating to the goods ordered and your contact information. We will not accept any liability resulting from any incorrect information supplied by you. If you need help with your order, you may contact us for advice before placing your order.

Your order confirmation will confirm the order specifications, quantity, price, your booking arrangements and contact details.

Booking dates

Once an online booking for a service is made, a member of our team will contact you within 1 working day to confirm the booking and to arrange a time slot for the valet to be carried out.

We aim to reach you within the agreed time slot and complete the work within the estimated time scale provided. We accept no liability for delays or complications beyond our control (for example, adverse weather conditions, traffic congestion, road works, or other circumstances beyond our control). We will inform you of any expected delay as soon as possible. The time slots are not a contractual agreement and we will not be liable for failure to deliver the goods within the time slots.

Our valeter will visually inspect the vehicle prior to commencing with the work. This to confirm if any additional parts need to be ordered, if any additional work is needed and to check the work can be carried out. We will advise you of any additional costs for extra work needed to be carried out or the cost of additional parts before commencing with the work.

Availability

We aim to ensure the information on our website is up to date. However, we cannot guarantee availability of the products displayed on this website. All products are subject to change without notice.

Order acceptance

Once you have placed your order to purchase our services, you are deemed by us to have made an “offer” to purchase the goods selected. We will send you confirmation of your order by email. This is not classed as acceptance of your order.

We will contact you within 1 day after receipt of your order to confirm “acceptance” of your order or to let you know if we cannot accept your order for any reason. We will also let you know of any changes to the order such as if the goods ordered are not available, the description of the goods has changed or the price is incorrect. You are responsible for providing us with accurate information and we accept no liability resulting from inaccurate information supplied by you. You should check your order details before placing your order.

After we accept your order, we reserve the right to change your order or to offer an alternative product if the goods ordered are unavailable, if you have been given an incorrect price/ description of the product.

We aim to ensure all of the website content and product availability is up to date. If there has been an error with any of the information provided, we reserve the right to correct this at any time without liability.

Refunds and Cancellations by you or us

If you wish to cancel or reschedule your appointment, you must inform us by phone or email as soon as possible.

We reserve the right to cancel the contract between us. We are not liable for any inconvenience or compensation suffered if your order is cancelled by us for any reason.

The contract may be cancelled by us for the following reasons (this list is not inclusive):

  • The goods you have ordered are no longer available or there is insufficient stock for the goods you have ordered. (We may then cancel your order, or part of your order in this case).
  • The goods (or part of the goods ordered) have been listed at an incorrect price.
  • We do not cover your area.

If we need to cancel your order for any reason, we will issue a refund as soon as possible and notify you by email.

If you wish to cancel or reschedule your online valeting appointment, you must inform us by phone or email with one clear working days’ notice given. If you miss an appointment and have not given prior notice of cancellation or have not updated us with any changes, we reserve the right to charge 50% of the total booking payment.

Refunds for cancellation of goods that have been paid for in advance on our website will be made at the price stated on our website on the day of purchase. Refunds will be issued within 14 days after you notify us to cancel the order and will be refunded using the original payment method.

You will not have the right to cancel if we have commenced with the work (with your permission) and have incurred costs. Your statutory rights are not affected.

Delivery

Any goods you have ordered will be delivered to the company address above and then brought to your location when your appointment is due.

Pricing

The pricing listed on the website http://www.coopersmobilevaleting.com is only confirmed when the order has been received by us and we have confirmed it with you via email.

At any time, the prices are liable to change and we reserve the right to make any amendments at any time. All prices will include VAT, and the valeting.

On some occasions, an error may occur whereby goods are incorrectly listed which may lead to some circumstances whereby we are unable to supply the goods. If this does occur, it may result in us cancelling your order. If this is the case, we will refund you the price you have paid, or try to come to another conclusion with you.

Payments

Payments will be accepted when thevaleting has been completed. All vans will have a chip and pin device should you wish to pay by Credit or Debit card and cash will also be accepted if that is the preferred option by the consumer. If an error occurs with the payment being made, Cooply Services Ltd reserves the right to try and come to an alternative solution.

Liability

Any information supplied on this website has not been written especially for you, it is your responsibility to ensure the order you place with Cooply Services Ltd is correct for the vehicle you have and the purpose you have. We will not be under liability if the goods are damaged through your own use, incompatibility with your vehicle (as you ordered them) or if any of the goods provided are misused or altered in any way by you.

Disclaimer of Liability for third party materials

At any time, we may provide links to third party websites regarding goods or services, we are not liable for any content or accuracy of the information displayed on these third-party websites at any time.

Your Information

Any personal information you have supplied to Cooply Services Ltd will be treated with the utmost confidence and will be under secure procedures to protect it within the Law. By using our website, you consent to these processing procedures and you confirm that all information you provide is accurate at that present time.

Any Personal information we gather from you that we need to hold in the event that we may need to inform you of a product or service recall.

Complaints

Cooply Services Ltd aims to provide you, the consumer, with the best service. There may be very rare occasions when a customer is not completely satisfied with the service or products we provide. In this event please contact us immediately to allow us to the opportunity to resolve your complaint.

We will acknowledge any complaints within 24 hours. We will endeavour to resolve any complaints within 5 working days, where we can. If your complaint is more complex, we may take longer to reach a resolution and we will keep you updated with the progress throughout. We aim to resolve any complaints we receive as quickly as possible. 

If you need to register a complaint, please contact us on: enquiries@cooplyservices.com

Law and Jurisdiction

The terms listed above are governed by English Law. If a claim or any action taken against the company concerning the use of this website will be governed by English Law.